Is a Digital-first Collections Strategy the key to driving better customer engagement?
The clue is in your pocket! Digital communication is more important than ever within the collections and recoveries sector where customer engagement is at a premium. Recent data has shown that we have jumped forward about 5 years in consumer and business digital adoption since the start of the COVID pandemic.
Here are some of the benefits we’ve seen with our clients who are using our solutions to drive their digital collections strategy, streamline their operations and improve the overall customer experience.
- 20% increase in gross collections.
- 46% Increase in the volume of new repayment plans being set each month
- Over 50% shift to self-service for all collections activity.
