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Core Platform
Self Serve
Empower users to resolve debts independently.
Micro Journeys
Custom tailored flows for quick digital recovery.
Digital Comms
Automated, compliant, multi-channel outreach.
AI Solutions
AI Analytics
PREMIUM
Predictive modeling and recovery insights.
Conversational AI
PREMIUM
Smart virtual agents for automated negotiation.

Self-Service Collections

Streamline your collections capabilities with our white label platform, providing complete end-to-end digital self-service for collections and recoveries.

Book a Demo
View Case Studies

Driving Digital Collections

Streamline your collections capabilities with our white label platform, providing complete end-to-end digital self-service for collections and recoveries.

Let's Talk
debtstream self service platform two screen
0 %

Increase in collection rates

0 %

Reduction in call centre volume

0 %

Shift to self-service

%

Reduction in letter costs

A Complete Digital Collections Platform

A complete white-label platform that puts customers in control while you maintain full visibility and compliance.

 

Fully White-Label

Complete brand customisation, your logo, colours, domain.  Customers interact with your brand, not ours.

Flexible Payment Options

Accept card payments, set up direct debits, create custom payment plans that fit customer budgets.

Customer Dashboard

Intuitive self-service platform where customers view outstanding balances, payment history, and manage their accounts.

Mobile-First Design

Responsive design optimised for mobile devices where most customers prefer to manage payments.

Easy Configuration

Configure payment rules, communications, and journeys through an intuitive admin panel.

Enterprise Security

Security is a key focus. DebtStream is ISO 27001, SOC 2 Type 2 and Cyber Essentials Plus accredited, with regular independent CREST and CHECK accredited penetration testing.

How It Works

Get your self-service collections proposition live in days, not months.

01

Deploy the Platform

We configure and launch your branded self-service platform within days, not months.

02

Direct Customers

Send customers to your journeys via email, SMS, or existing communication channels.

03

Self-Resolution

Customers view their account, choose payment options, and resolve debts on their terms.
Premium AI Modules

Supercharge Your Collections with AI

From speaking with your engagement data through our platform, through to speaking with your customers to support them online.

AI Analytics

Understand customer engagement

Harness the power of conversational AI to interogate your data, based on digital engagement:

  • Ask for the view your are looking for, just through conversation.
  • Dynamically generated dashboards based on your request.
  • Understand insights into how customers are engaging, and where you are driving positive outcomes.

Conversational AI

24/7 Intelligent Collections

Deploy an AI-powered chatbot designed to support digital engagement, and driving outcomes through the self-serve platform.

  • An AI agent focussed on supporting your customers through the online journeys.
  • Natural conversations.
  • Available 24/7.
Book a demo
OUR PROCESS

Simple, transparent debt resolution.

01

Deploy Your Portal

We configure and launch your branded self-service portal within days, not months.
02

Direct Customers

Send customers to your portal via email, SMS, or existing communication channels.
03

Self-Resolution

Customers view their account, choose payment options, and resolve debts on their terms.
Learn More About the Portal

Ready to Empower Your Customers?

See how Self Serve can transform your collections.  Book a personalised demo today.

Book a demo

Driving Digital Collections

Streamline your collections capabilities with our white-label platform, providing complete end-to-end digital self-service for collections and recoveries.

Let's Talk
debtstream self service platform two screen
Images of the debtstream self service platform
Platform image

Self-Service Digital Collections Platform

A digital ‘self-service’ debt collections platform, enabling any businesses carrying credit, such as debt collection agencies, lenders, and utilities providers, to engage with their customers online under their own brand. Feature rich platform with a firm focus on user experience.

  • Drive dynamic messaging for customers to drive engagement across the collections lifecycle.
  • Make payments, through card, Open Banking and other methods.
  • Complete an income and expenditure assessment to understand the customer's affordability, linked to Open Banking.
  • Setup a payment plan to help the customer get back on track.
  • A range of other self-service options to drive digital engagement within collections and recoveries.
  • Personalise your customers experience, driven by data.
  • Designed based on substantial collections industry experience.
Book a demo

Why Digital Collections?

Digital communication is more important than ever within the collections and recoveries sector where customer engagement is at a premium. Recent data has shown that we have jumped forward about 5 years in consumer and business digital adoption since the start of the COVID pandemic.

The latest insights suggest that 75% of ‘new digital’ adopters will continue to use digital channels and this wave of ‘new digital’ customers will create a new expectation from consumers who will demand the ability to engage digitally.

0 %

of adults in the UK own a smart phone (aged 16-64).

0 %

make online purchases and pay bills online.

0 %

of UK population are now using online banking.

How the platform Works

Integrate our Platform through APIs, File exchange or a custom integration.

Customers manage their outstanding account online.

Drive customers to engage on our platform within your contact strategy.

Flexible and easy to configure for businesses for ongoing changes.

How our Core Product Works

Integrate our Platform to existing client systems​

Drive customers to engage on our platform​

Customers manage their debt online​

Flexible and easy to configure for businesses​

How our Core Product Works

Integrate our Platform to your existing systems

Customers manage their debt online

Drive customers to engage on our platform

Flexible and easy to configure for businesses

How our Core Product Works

Integrate our Platform to your existing systems

Customers manage their debt online

Drive customers to engage on our platform

Flexible and easy to configure for businesses

What are the Advantages?

The benefits of our products and services are extensive, the main areas are summarised below.

Customer Experience

Improved experience, giving customers the tools to take control of their financial situation.

Brand Consistency

Bringing a better experience for your customers in collections, through digital engagement in your brand.

Total Control

Code driven compliance and high configuration ability to adapt to changes.

Highly Configurable

Our platform allows you to take control of rules and the experience presented to your customers, enabling your strategy to continuously evolve.

Operational Efficiency

Enabling your customers to self-serve will reduce the demand and effort required in your operation, saving FTE and operational cost.

Revenue Benefit

Customers are choosing digital as a preferred way to engage. Revenue currently lost through traditional channels can be gained through the improved engagement that our digital products will provide to your customers.

Sneak peak of the platform 👀

You can have a high level view of the platform below, or book a demo to have one of the team walk you through the platform.

Some of the companies we work with​

Zinc Group Ltd Company Logo
Verastar Company Logo
Europa Factor Spa Company Logo
Perenna Company Logo
Lantern Group Company Logo
Advantis Company Logo
Clear Business Company Logo
PaymentAssist Company Logo
UK Search Limited Company Logo
QDR Solicitors Company Logo
Quant Company Logo
Wright Hassall Company Logo
Moorside Legal Company Logo
Credit Factor Company Logo
Trace Company Logo
APN Group Company Logo

Read our case study

How a Legal Services Giant achieves a 20% Increase in monthly gross collections.

Download
Contact us

After a wide review of the market, we embedded the DebtStream platform in our business and it has enabled us to drive higher collections rates and take on more accounts with no increase in resources while providing our customers with a far better experience when dealing with our company.

Managing Partner, Legal Services Firm

“ After a wide review of the market, we embedded the DebtStream platform in our business and it has enabled us to drive higher collections rates and take on more accounts with no increase in resources while providing our customers with a far better experience when dealing with our company. ”

Managing Partner, Solicitor Firm
Debtstream Company Logo

Collections, Made Digital

Redefining customer-centric Collections & Recoveries solutions, driven by digital innovation.

By submitting this form, you agree to hear from DebtStream about our products and services (as per our terms and conditions and privacy policy). You can unsubscribe at any time.

By submitting this form, you agree to receive promotional messages from DebtStream about its products and services (as per our terms and conditions and privacy policy). You can unsubscribe at any time by clicking on the link at the bottom of our emails.

Debtstream Company Logo

Collections, Made Digital

Redefining customer-centric Collections & Recoveries solutions, driven by digital innovation.

By submitting this form, you agree to hear from DebtStream about our products and services (as per our terms and conditions and privacy policy).  You can unsubscribe at any time.

Read our case study

By submitting this form, you agree to receive promotional messages from DebtStream about its products and services (as per our terms and conditions and privacy policy). You can unsubscribe at any time by clicking on the link at the bottom of our emails.