Now with AI-Powered Analytics

AI-Powered Collections.

Built for What’s Next.

Transform debt recovery with our digital-first platform. Self-serve portals, intelligent customer journeys, and AI-powered insights that boost collection rates while delivering exceptional customer experiences.

Trusted. Secure. Independently Tested.

Enterprise-grade security, independently assured and rigorously tested.

ISO 27001 · SOC 2 Type 2 · Cyber Essentials Plus · CREST & CHECK accredited penetration testing

Collections, made Digital Better Smarter Faster

Empower your customers to take control with our multi award winning white label self-serve solutions, providing businesses with end-to-end digital collections and recoveries capability.

A Complete Digital Collections Platform

Everything you need to transform debt recovery, from self-service portals to intelligent customer journeys and multi-channel communications.

Our Products

Self Serve

Empower customers with a white-label self-service platform. Payment plans, account management, and seamless resolution, all at their fingertips.

White-label platform
Payment plans
Customer dashboard
24/7 access

Micro Journeys

Delivering engaging digital journeys, easy to access, prompting customers to take specific actions on their accounts.

Smart segmentation
Automated workflows
A/B testing
Journey Analytics

Digital Comms

Drive engagement by delivering digital communications to your customers through Digital letters, SMS, and fully branded emails.

SMS & Email
Digital Letters
Compliance built-in
Template library

Premium AI Modules

Supercharge Your Collections with AI

From speaking with your engagement data through our platform, through to speaking with your customers to support them online.

AI Analytics

Understand customer engagement

Harness the power of conversational AI to interogate your data, based on digital engagement:

Ask for the view your are looking for, just through conversation.
Dynamically generated dashboards based on your request.
Understand insights into how customers are engaging, and where you are driving positive outcomes.

Conversational AI

24/7 Intelligent Collections

Deploy an AI-powered chatbot designed to support digital engagement, and driving outcomes through the self-serve platform.

An AI agent focussed on supporting your customers through the online journeys.
Natural conversations.
Available 24/7.

Premium AI Solutions

Supercharge Your Collections with AI

Add intelligent automation and predictive insights to your collections strategy. Available as premium add-ons or standalone solutions.

AI Analytics

Predict. Optimise. Collect.

Harness the power of predictive analytics to identify the best collection strategies, optimize customer segmentation, and forecast payment likelihood with unprecedented accuracy.

Predictive payment scoring
Collection optimisation
Real-time insights

Conversational AI

24/7 Intelligent Collections

Deploy an AI-powered chatbot that handles payment negotiations, answers customer queries, and escalates complex cases – all while maintaining compliance and empathy.

SMS & Email
Digital Letters
Compliance built-in
Template library

Add intelligent automation and predictive insights to your collections strategy. Available as premium add-ons or standalone solutions.

Premium AI Modules

Supercharge Your Collections with AI

Add intelligent automation and predictive insights to your collections strategy. Available as premium add-ons or standalone solutions.

AI Analytics

Understand customer engagement

Harness the power of conversational AI to interogate your data, based on digital engagement:

Ask for the view your are looking for, just through conversation.
Dynamically generated dashboards based on your request.
Understand insights into how customers are engaging, and where you are driving positive outcomes.

Conversational AI

24/7 Intelligent Collections

Deploy an AI-powered chatbot designed to support digital engagement, and driving outcomes through the self-serve platform.

SMS & Email
Digital Letters
Compliance built-in
Template library

Add intelligent automation and predictive insights to your collections strategy. Available as premium add-ons or standalone solutions.

Trusted by Businesses. Delivering at Scale.

Every year, our platform delivers measurable impact across millions of customer interactions.

£ 0 M+

in one off payments

0 %

conversion to payment plan

£ 0 M+

in repayment plan value

agent hours saved

Is a Digital-first Collections Strategy the key to driving better customer engagement?

The clue is in your pocket! Digital communication is more important than ever within the collections and recoveries sector where customer engagement is at a premium. Recent data has shown that we have jumped forward about 5 years in consumer and business digital adoption since the start of the COVID pandemic.

Here are some of the benefits we’ve seen with our clients who are using our solutions to drive their digital collections strategy, streamline their operations and improve the overall customer experience.

20% increase in gross collections.
46% Increase in the volume of new repayment plans being set each month
Over 50% shift to self-service for all collections activity.

What Our Clients Say

Trusted by leading financial institutions and collection agencies

“DebtStream transformed our collections process. The self-serve portal alone reduced our call center volume by over 60%, while customer satisfaction scores have never been higher.”

“The implementation was seamless, and the results were immediate. Our team can now focus on complex cases while the AI handles the routine inquiries perfectly.”

“A game-changer for our digital transformation strategy. The ROI was evident within the first quarter of deployment.”

Some of the companies we work with

Awards & Recognition

We love celebrating our achievements, recognising our team’s relentless drive to innovate in the Collections and Recoveries space. Here are some of our recent awards and recognitions.