Our team has a passion for delivering exceptional customer experience through our products and services.  This passion was born out of many years working in the collections industry, seeing first hand the challenges faced by consumers when dealing with businesses that use outdated, often stressful approaches to collections.

We created DebtStream in 2018 with the aim of building a product that tackled all of the issues we found, for both consumers and businesses, during our time working in collections operations.

We launched our product in March 2020, just as the pandemic hit the UK. 

The pandemic accelerated the need for digital options across all customer interactions,  This was particularly pronounced within collections operations, as traditional call centres struggled to meet an increasing demand through higher levels of arrears coupled with the technical challenges of moving call centres to work from home.

DebtStream is headquartered in Chester in the North West of England 

We are growing fast, onboarding new clients across a variety of sectors from lenders, debt collection agencies and utilities providers.

We love what we do, we won’t stand still and we have an extensive roadmap of new features in development, always with the consumer at the centre of everything we do. asas