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DebtStream was founded on the belief that journey design must always start with the customer, and designing through the customer’s lens has been the foundation of our products and services.
DebtStream was founded on the belief that journey design must always start with the customer, and designing through the customer’s lens has been the foundation of our products and services.
DebtStream is a digital ‘self-service’ debt collections platform, enabling any businesses carrying credit, such as lenders, utilities and debt collection agencies, to engage with their customers online under their own brand. Our digital platform enables businesses to help customers in a supportive, non-threatening, or imposing manner.
DebtStream was founded on the belief that journey design must always start with the customer, and designing through the customer’s lens has been the foundation of our products and services.
We specialise in the delivery of exceptional customer experience through our digital products focused on the collections and recoveries sector. Our products and approach has evolved through our significant experience leading the digital transformation across some of the largest DCA’s and Debt Purchasers across Europe.
DebtStream is a digital ‘self-service’ collections and recoveries platform, enabling any businesses carrying credit, such as lenders, utilities and debt collection agencies, to engage with their customers online under their own brand. Our digital platform enables businesses to help customers in a supportive, non-threatening, or imposing manner.
We specialise in the delivery of exceptional customer experience through our digital products. Our products and approach has evolved through our significant experience leading the digital transformation across some of the largest Debt Collection Agencies and Debt Purchasers across the UK and Europe.
Our mission is to revolutionise the debt collection industry and give consumers the power to manage their debt in a way that suits them. We believe that providing compelling, intuitive, and supportive digital journeys will provide consumers with a far better experience whilst delivering significant benefits to our clients.
We aim to be the leading end-to-end digital collections software platform, synonymous with fantastic customer journeys and industry-leading technology.
Providing your customers with digital self-service options that are personalised, supportive and above all aim to help them to improve their financial situation.
Unlocking digital capability for our clients, creating operational efficiency and increased revenue.
Our team has a passion for delivering exceptional customer experience through our products and services. This passion was born out of many years working in the collections industry, seeing first hand the challenges faced by consumers when dealing with businesses that use outdated, often stressful approaches to collections.
We created DebtStream in 2018 with the aim of building a product that tackled all of the issues we found, for both consumers and businesses, during our time working in collections operations.
We launched our product in March 2020, just as the pandemic hit the UK.
The pandemic accelerated the need for digital options across all customer interactions, This was particularly pronounced within collections operations, as traditional call centres struggled to meet an increasing demand through higher levels of arrears coupled with the technical challenges of moving call centres to work from home.
DebtStream is headquartered in Chester in the North West of England
We are growing fast, onboarding new clients across a variety of sectors from lenders, debt collection agencies and utilities providers.
We love what we do, we won’t stand still and we have an extensive roadmap of new features in development, always with the consumer at the centre of everything we do. asas
Our team has a passion for delivering exceptional customer experiences through our products and services.
This passion was born out of many years working in the collections industry, seeing first hand the challenges faced by consumers when dealing with businesses that use outdated, often stressful approaches to collections.
We created DebtStream in 2018 with the aim of building a product that tackled all of the issues we found, for both consumers and businesses, during our time working in collections operations.
We launched our product in March 2020, just as the pandemic hit the UK.
The pandemic accelerated the need for digital options across all customer interactions, this was particularly pronounced within collections operations, as traditional call centres struggled to meet an increasing demand through higher levels of arrears coupled with the technical challenges of moving call centres to work from home.
We are growing fast, onboarding new clients across a variety of sectors from lenders, debt collection agencies and utilities providers.
We love what we do, we won’t stand still and we have an extensive roadmap of new features in development, always with the consumer at the centre of everything we do.
We created DebtStream in 2018 with the aim of building a product that provides great experiences for consumers and businesses.
2020
We launched our product in March 2020, just as the pandemic hit the UK.
We are growing fast, onboarding new clients across a variety of sectors from lenders, debt collection agencies and utilities providers.
2021
2022
To support our growth and new clients coming onboard, we grew the team across engineering, sales, marketing and delivery.
Repensar depois a identidade visual, esse preto fica bem legal na pagina, mas tem que harmonizar com o resto. a identidade tem que ser fixa antes
We took on another round of funding to support our continued growth, with our first clients being onboarded outside the U.K across Europe.
2023
2024
Following the tireless efforts from our team in 2023, at the start of 2024 we launched the latest version of our Self Service platform with our New UI.
We love what we do, we won’t stand still and we have an extensive roadmap of new features in development.
2024
We created DebtStream in 2018 with the aim of building a product that tackled all of the issues we found, for both consumers and businesses.
2020
We launched our product in March 2020, just as the pandemic hit the UK.
We are growing fast, onboarding new clients across a variety of sectors from lenders, debt collection agencies and utilities providers.
2021
2022
We love what we do, we won’t stand still and we have an extensive roadmap of new features in development.
Repensar depois a identidade visual, esse preto fica bem legal na pagina, mas tem que harmonizar com o resto. a identidade tem que ser fixa antes
The DebtStream team have extensive backgrounds in collections and recoveries with a passion for delivering compelling customer experiences. The team have held a broad spectrum of roles over the years from within collections call centre operations, collections strategy, digital strategy through to UX/UI web design, software development and building software sales teams and strategy.
With backing from respected venture capital firms, DebtStream is poised for the next big leap.
Ascension is an early-stage VC built by exited entrepreneurs to back the next generation of tech and impact founders
Fin Capital is a full lifecycle global asset manager exclusively focused on FinTech.
Antler is the investor backing the world’s most driven founders, from day zero to greatness. Founded on the belief that people innovating is the key to building a better future.
We love celebrating our achievements, recognising our team’s relentless drive to innovate in the Collections and Recoveries space. Here are some of our recent awards and recognitions.
Discover what we’ve been up to
We have a passion for delivering great customer experiences. Our team has significant experience working across many areas of the financial sector and for a large part within collections and recoveries. We find that traditional collection techniques are largely outdated; however, they are still widespread across many banks, finance houses, and debt collection agencies. Focus remains on commercial value rather than delivery of support and customer experience, which we believe delivers the greatest return to any business.
If you share the same values and are excited to build customuer focused solutions, browse the open positions below:
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Collections, Made Digital
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Collections, Made Digital
By submitting this form, you agree to hear from DebtStream about our products and services (as per our terms and conditions and privacy policy). You can unsubscribe at any time.
Read our case study
By submitting this form, you agree to receive promotional messages from DebtStream about its products and services (as per our terms and conditions and privacy policy). You can unsubscribe at any time by clicking on the link at the bottom of our emails.
