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Driving Digital Engagement

One of the biggest opportunities in collections and recoveries operations is to create an engaging and supportive approach to support customers in arrears, driving a great customer experience that supports customer retention with your brand.

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Driving Digital Engagement

One of the biggest opportunities in collections and recoveries operations is to create an engaging and supportive approach to support customers in arrears, driving a great customer experience that supports customer retention with your brand.

Book a Demo

Micro Journeys

DebtStream Micro Journeys are focused on customer experience and making it easy for customers to engage, promoting the completion of a specific activity across the collections life cycle.
  • Designed to be quick to access and simple to use, focused on customer experience.
  • Delivering key journeys across the collections life cycle including card payments, income & expenditure assessments through to payment plans.
  • Embed the journeys within your existing customer journeys, or as part of your outbound contact strategy.
  • Customers don’t need to register for an online account to use a micro journey.
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Why Digital Collections?

Digital communication is more important than ever within the collections and recoveries sector where customer engagement is at a premium. Recent data has shown that we have jumped forward about 5 years in consumer and business digital adoption since the start of the COVID pandemic.

 

The latest insights suggest that 75% of ‘new digital’ adopters will continue to use digital channels and this wave of ‘new digital’ customers will create a new expectation from consumers who will demand the ability to engage digitally.

0 %

of SMS delivered are opened.

0 %

of mobile phone users check their phones within 30 minutes of waking up.

0 %

make online purchases and pay bills online.

How it works​

Integration and setup:

  • Integrate through a simple file upload/download approach such as a CSV file for your customer data.
  • Integrate through an API for real-time exchange of customer data.
  • For payments services, we would integrate through the API of your payment services provider.
  • Fully branded to fit seamlessly with your existing online look and feel.

Delivery options:

  • SMS or Email delivery, which can include an encrypted link to enable simple access for customers.
  • Integrate to other comms channels used by the business.
  • Run campaigns or automate the delivery through triggering our API.
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Delivering Benefits -

Through implementing our platform, our clients have seen increased profitability through –

46% increase in plans
125% increase in capacity

Key Features

  • Mobile-first design giving an in-app-like experience​
  • Ease of integration​
  • Easy to configure for businesses​
  • Fully branded to fit seamlessly with your existing online look and feel.
  • Utilise journeys such as card payments, income, and expenditure assessments through to payments plans within your existing customer journeys or as part of your contact strategy.

Sneak peak 👀

You can see a high level view of the payment micro journey below, or book a demo to have one of the team walk you through our micro journey product.

Make a change today! Improve: Customer engagement Collection rates Customer experience Operational efficiency

Get Started Now!

DebtStream #Microjourneys are focused on customer experience and making it easy for customers to engage, promoting the completion of a specific activity across the collections life cycle. 

Leveraging Microjourneys can help you create a customer-centric collections strategy –

  • Designed to be quick to access and simple to use, focused on customer experience.
  • Delivering key journeys across the collections life cycle, supporting customers.
  • Making Payments
  • Payment plan
  • Income and Expenditure
  • Targeted customer journeys
  • Customers don’t need to register for an online account to use a micro journey.
Debtstream Company Logo

Collections, Made Digital

Redefining customer-centric Collections & Recoveries solutions, driven by digital innovation.

By submitting this form, you agree to hear from DebtStream about our products and services (as per our terms and conditions and privacy policy). You can unsubscribe at any time.

By submitting this form, you agree to receive promotional messages from DebtStream about its products and services (as per our terms and conditions and privacy policy). You can unsubscribe at any time by clicking on the link at the bottom of our emails.

Debtstream Company Logo

Collections, Made Digital

Redefining customer-centric Collections & Recoveries solutions, driven by digital innovation.

By submitting this form, you agree to hear from DebtStream about our products and services (as per our terms and conditions and privacy policy).  You can unsubscribe at any time.

Read our case study

By submitting this form, you agree to receive promotional messages from DebtStream about its products and services (as per our terms and conditions and privacy policy). You can unsubscribe at any time by clicking on the link at the bottom of our emails.