Core Platform

Self Serve
Empower users to resolve debts independently.
Micro Journeys
Custom tailored flows for quick digital recovery.
Digital Comms
Automated, compliant, multi-channel outreach.

AI Solutions

AI Analytics
PREMIUM
Predictive modeling and recovery insights.
Conversational AI
PREMIUM
Smart virtual agents for automated negotiation.

Engagement That Drives Action

Engagement is everything in collections, and it is hard. Reach customers with outbound SMS, email, secure digital letters and micro journeys, all triggered via API or launched instantly from a file, with real-time insight into every open, click and outcome.

Digital Comms page intro

50+

GBP 2B+

5M+

35%

Every Channel, Orchestrated Together

Combine SMS, email, digital letters and micro journeys into a single outbound engagement strategy, measured in real time.

SMS

Reach customers instantly with high-open-rate SMS, ideal for time-sensitive nudges, reminders and links straight into self-service journeys.

Email

Send branded, responsive emails that carry richer messaging and clear calls to action, tracked end-to-end for engagement and outcomes.

Digital Letters

Deliver secure messages and digital letters for formal or sensitive communications, keeping a compliant, auditable record of contact.

Micro Journeys

Trigger targeted, multi-step micro journeys that guide customers through the right next action across channels, automatically.

API Triggered

Fire any message or journey in real time through a single API, so engagement is driven directly by events in your systems.

Real-Time Insights

See opens, clicks, deliveries and outcomes as they happen, so you can measure engagement and optimise contact strategy continuously.

Start With a File, Scale With an API

Get live in days with a simple file upload, then move to real-time, event-driven engagement whenever you are ready.

GET STARTED FAST

Launch From a File

Start engaging straight away by uploading a file, no integration required. Perfect for campaigns, backlogs and rapid pilots.

SCALE WITH AUTOMATION

Trigger via API

Drive outbound engagement in real time from your own systems, triggering messages and micro journeys the moment an event occurs.

From First Contact to Measurable Outcome

A continuous loop of reach, engage, measure and optimise that keeps improving your collections performance.

01

Reach

Get in front of customers on the channels they respond to, with SMS, email and secure digital letters.

02

Engage

Move customers into action with micro journeys that guide them to self-serve, pay or make contact.

03

Measure

Track opens, clicks and outcomes in real time to understand exactly what is driving engagement.

04

Optimise

Use live insight to refine timing, channel and messaging, continuously improving contact and resolution rates.

Turn Outbound Contact Into Real Engagement

See how multi-channel, API-driven engagement with real-time insight lifts contact and resolution rates across your book.

Collections, Made Digital

Redefining customer-centric Collections & Recoveries solutions, driven by digital innovation.

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By submitting this form, you agree to receive promotional messages from DebtStream about its products and services (as per our terms and conditions and privacy policy). You can unsubscribe at any time by clicking on the link at the bottom of our emails.

Collections, Made Digital

Redefining customer-centric Collections & Recoveries solutions, driven by digital innovation.

By submitting this form, you agree to hear from DebtStream about our products and services (as per our terms and conditions and privacy policy).  You can unsubscribe at any time.

Read our case study

By submitting this form, you agree to receive promotional messages from DebtStream about its products and services (as per our terms and conditions and privacy policy). You can unsubscribe at any time by clicking on the link at the bottom of our emails.