In case you missed our recent webinar in partnership with the CSA,” Will technology have replaced people in collections within 5 years”, on Wednesday 8th November 2023, you can check out the discussions we had on the day below.

The collections technology landscape has changed dramatically over the last decade, shifting from a focus on telephone calls to now a blended environment with channels such as digital self-service complimenting the traditional channels.  

Technology is evolving at pace and is going to continue to change the face of collections.  In our recent webinar the speakers discussed what technology innovation is coming that could change the face of collections over the next five years, and ask will people still be involved as collections agents, or will a combination of digital and AI have taken over?

Our panel of experts for the discussion were:

1) Julian Winfield,  Managing Director at Advantis Credit, 

2) Richard Fenton,  Head of Digital Development at Zinc Group,

3) Gareth Bailey,  CEO at DebtStream

The panel were joined by our host, Nick Georgiades, Strategic Advisor at DebtStream.