DebtStream is focused on transforming the collections landscape with their digital self-service solutions that delivers engaging experiences for customers in financial difficulties. Acquired.com, on the other hand, is a leading provider of payment solutions providing next-generation payment infrastructure and technology to manage and optimise the entire payment lifecycle seamlessly.
The partnership between DebtStream and Acquired.com makes perfect sense as DebtStream looks to take advantage of what Acquired delivers to continue to transform the payments experience for customers in debt, which in turn will drive increased collections rates for our clients.
Together, we are committed to providing our customers with the best possible experience and look forward to working together to achieve this goal. Making online payments simple whilst giving customers choice is key, especially when you take into account how difficult it is to get a customer engaged in the first place. This will also have a benefit for businesses with increase collections rates, for example Apple Pay sees on average a 95% acceptance rate vs an 80% rate for traditional card payments online.
“ We couldn’t be more excited to be entering into a partnership with DebtStream, one of the leaders in the Collection software sector. Clients of DebtStream will be able to use Acquired.com’s best-in-class collection methods via Wallet Payments & Open Banking to improve authorisation rates and reduce costs while providing customers with different payment options to suit their requirements.”
“ We are excited about our partnership with Acquired.com, working together to make the payments experience great for customers who have unfortunately fallen into debt. As customers expectation to have self-service channels available when falling into arrears continues to grow, it has become more important than ever to ensure you are giving customers the right payment options.”
DebtStream and TCN are delighted to announce their new partnership, set to transform the contact centre experiences for collections operations. The partnership aims to elevates both agent and customer experiences through enabling businesses across call centre technology, through to customer self-service.
Our host, Martin O’Donnell, is joined by Steve Coppard, an expert with extensive experience in collections and recoveries across various sectors including over 20 years in the public sector.
So, grab yourself a brew, slap on those headphones, and let’s delve into some insightful discussions whilst you rock on with your day!
DebtStream and Policy in Practice join forces to unlock £19 billion in unclaimed support, setting a new standard in debt collection innovation.
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Collections, Made Digital
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Collections, Made Digital
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