We are excited to announce we are working with Europa Factor SPA alongside our partner Qualco, rolling out the DebtStream platform as part of the QUALCO 360° proposition. This will enable Europa Factor to have digital collections capability, giving customers end to end self-service options.
With over 22 years of experience as an NPL purchaser and servicer, 18 operating hubs, and 2000 employees, Europa Factor is a major player in the Italian market, known for its fair, customer-centric approach and social responsibility focus.
To date, the company has managed more than 20 million customer cases and purchased 370 NPE portfolios in the unsecured credit market. Recently, Europa Factor extended its operations to the banking NPL sector through Credit Factor, a joint venture with IBL Banca.
The collaboration with our partner Qualco will enable Europa Factor SPA to deliver tailored and personalised journeys for their customers at different stages in the customer life cycle, driven by data, providing a greater customer experience.
We can’t wait to see where this goes 🚀.
On Episode 11 of our Unwrapped series Martin O’Donnell caught up with AJ Davison from Acquired.com.
Focussing on the power of payments in improving the customer experience within collections, and touching on AI including Apple Intelligence.
On Episode 10 of our Unwrapped series Martin O’Donnell caught up with AJ Davison and George Boot from Acquired.com for a joint Podcast.
Over the last year, DebtStream and Acquired.com have formed a strong innovative partnership that continues to grow!
DebtStream and TCN are delighted to announce their new partnership, set to transform the contact centre experiences for collections operations. The partnership aims to elevates both agent and customer experiences through enabling businesses across call centre technology, through to customer self-service.
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Collections, Made Digital
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Collections, Made Digital
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