Partnering with Europa Factor to transform their credit and collections operations

Empowering Customers with Self-Service Collections

 

We are excited to announce we are working with Europa Factor SPA alongside our partner Qualco, rolling out the DebtStream platform as part of the QUALCO 360° proposition.  This will enable Europa Factor to have digital collections capability, giving customers end to end self-service options. 

 

With over 22 years of experience as an NPL purchaser and servicer, 18 operating hubs, and 2000 employees, Europa Factor is a major player in the Italian market, known for its fair, customer-centric approach and social responsibility focus.  

 

To date, the company has managed more than 20 million customer cases and purchased 370 NPE portfolios in the unsecured credit market. Recently, Europa Factor extended its operations to the banking NPL sector through Credit Factor, a joint venture with IBL Banca. 

 

The collaboration with our partner Qualco will enable Europa Factor SPA to deliver tailored and personalised journeys for their customers at different stages in the customer life cycle, driven by data, providing a greater customer experience.

 

We can’t wait to see where this goes 🚀.

To find out more about DebtStream’s solution why not book a demo!

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