2023 is definitely a challenging year in collections, in which the successful businesses will be those that have clear collections strategies, embrace omni channel collections and comply fully with regulatory requirements

We hear more and more frequently that we want to encourage individuals of all ages to be more willing to open up and engage with appropriate audiences when facing financial difficulties – we are constantly looking at new and innovative ways in which we can facilitate opening the dialogue, through multiple channels, devices and platforms.

Utility companies are first in line for bad publicity these days. High prices, complaints, long wait times to speak with them and large profits have all combined to create a feeding frenzy for the media.

I have had the pleasure of working with and knowing a great number of people across the Water and Energy industries and they are some of the most caring, customer centred, passionate and motivated people.