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In partnership with the CSA, we hosted our Changes in Collections – The New Demographic webinar on Thursday, 23 Feb, 2023.
Where we discussed changes in Collections due to the current economic landscape, including the new demographic of people falling into arrears.
We hear more and more frequently that we want to encourage individuals of all ages to be more willing to open up and engage with appropriate audiences when facing financial difficulties – we are constantly looking at new and innovative ways in which we can facilitate opening the dialogue, through multiple channels, devices and platforms.
A chat with Cytix founders with our Cofounder and CPO Martin O’Donnell at DebtStream.
Utility companies are first in line for bad publicity these days. High prices, complaints, long wait times to speak with them and large profits have all combined to create a feeding frenzy for the media.
I have had the pleasure of working with and knowing a great number of people across the Water and Energy industries and they are some of the most caring, customer centred, passionate and motivated people.
With the rise of targeted, personalised digital advertising in the retail sector it is a wonder that the collections industry has been so slow off the mark.
The seismic shift of consumer behaviour has seen the major banks and retail outfits shrinking their traditional high street presence to online interactive engagements with the likes of Halifax banking group seeing high street banks close down at an alarming rate.
In case you missed our webinar ‘The Utilities Landscape’ brought to you by TieTa and DebtStream – on Wednesday, 23rd November at 10 am you can check out the discussions we had on the day below.
Digital can help you reduce your headcount and cost of operation but digital also allows you, as the lender or servicer, the time and resource to concentrate on the people who don’t or can’t use digital services.
As digital adoption has gathered momentum across traditional business sectors, we are now seeing collections processes and engagement models that follow a digital first or digital only approach.
An overview of some of the benefits to customers of deploying digital collections as part of your overall collections strategy.
As the cost-of-living crisis continues, fuelled by rocketing energy bills and rising inflation, the personal and financial situations of the customers we are looking to engage with are becoming more and more complex.
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Collections, Made Digital
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Collections, Made Digital
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