"Since 2021, JTR Collections has offered customers access to a digital self-service platform, enabling them to make payments and engage with us online at a time that suits them. Whilst this has delivered positive results, we have always been committed to continually improving the customer journey and exploring new ways to increase engagement, accessibility and support. As customer expectations evolve, we recognised the opportunity to move beyond a traditional payment portal and create something truly unique within the enforcement sector. Our vision was to develop a digital experience that empowers customers to understand their options, access support, manage their accounts and engage with us through a seamless self-service journey unlike anything else currently available in the market. At JTR Collections, our focus is on helping people engage early, understand their options, and take control before additional fees or enforcement action become necessary. Partnering with Debtstream gives us a powerful digital self-service capability that supports this approach, making it easier for customers to access clear, secure and flexible journeys at a time that works for them. As we continue to grow, DebtStream's white-label platform will help us scale our services while maintaining the fairness, transparency and customer care that sit at the heart of how we operate. We're excited to work with a technology partner that understands the importance of delivering better outcomes for people in debt, our clients and the wider enforcement sector."

Michael Line, Managing Director at JTR Collections