🎙 On Episode 9 of our Unwrapped series we dive deep into the world of collections and recoveries.
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Our host, Martin O’Donnell, is joined by Steve Coppard, an expert with extensive experience in collections and recoveries across various sectors including over 20 years in the public sector.
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So, grab yourself a brew, slap on those headphones, and let’s delve into some insightful discussions whilst you rock on with your day!
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In this episode, we will explore topics including:
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👉 The essentials of adapting to change in the industry.
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👉 The risks associated with neglecting social media platforms to connect with today’s customer base.
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👉 Understanding the nuances between debt and problem debt.
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👉 What does the changing landscape in AI capability means for collections and recoveries (we have all heard about ChatGPT!).
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Don’t miss out on these valuable insights, check out the episode below:
On Episode 11 of our Unwrapped series Martin O’Donnell caught up with AJ Davison from Acquired.com.
Focussing on the power of payments in improving the customer experience within collections, and touching on AI including Apple Intelligence.
On Episode 10 of our Unwrapped series Martin O’Donnell caught up with AJ Davison and George Boot from Acquired.com for a joint Podcast.
Over the last year, DebtStream and Acquired.com have formed a strong innovative partnership that continues to grow!
DebtStream and TCN are delighted to announce their new partnership, set to transform the contact centre experiences for collections operations. The partnership aims to elevates both agent and customer experiences through enabling businesses across call centre technology, through to customer self-service.
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Collections, Made Digital
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Collections, Made Digital
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