Unwrapped Series
Collections Made Digital Unwrapped episode 4 – Team Cytix
A chat with Cytix founders with our Cofounder and CPO Martin O’Donnell at DebtStream.
February 17, 2023
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A chat with Cytix founders with our Cofounder and CPO Martin O’Donnell at DebtStream.
Utility companies are first in line for bad publicity these days. High prices, complaints, long wait times to speak with them and large profits have all combined to create a feeding frenzy for the media.
I have had the pleasure of working with and knowing a great number of people across the Water and Energy industries and they are some of the most caring, customer centred, passionate and motivated people.
With the rise of targeted, personalised digital advertising in the retail sector it is a wonder that the collections industry has been so slow off the mark.
The seismic shift of consumer behaviour has seen the major banks and retail outfits shrinking their traditional high street presence to online interactive engagements with the likes of Halifax banking group seeing high street banks close down at an alarming rate.
In case you missed our webinar ‘The Utilities Landscape’ brought to you by TieTa and DebtStream – on Wednesday, 23rd November at 10 am you can check out the discussions we had on the day below.
Digital can help you reduce your headcount and cost of operation but digital also allows you, as the lender or servicer, the time and resource to concentrate on the people who don’t or can’t use digital services.
As digital adoption has gathered momentum across traditional business sectors, we are now seeing collections processes and engagement models that follow a digital first or digital only approach.
An overview of some of the benefits to customers of deploying digital collections as part of your overall collections strategy.
A chat with Brett Ellis Head of Partnerships at DebtStream about his role and the current landscape.
A talk between two of our founders Gareth Bailey and Martin O’Donnell on the launch of the new Unwrapped series, and what we’ve been up to at DebtStream.
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Collections, Made Digital
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Collections, Made Digital
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