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In our recent webinar with the CSA two of our Co-Founders Gareth Bailey and Martin O’Donnell talked about the background of DebtStream, why we exist and the current landscape in Collections.
In our recent webinar the speakers discussed what technology innovation is coming that could change the face of collections over the next five years, and ask will people still be involved as collections agents, or will a combination of digital and AI have taken over?
This time, our Co-founder Martin O ‘Donnell is joined by, Nasdeep Purewal, an expert in Credit to discuss all things credit, collections and supporting vulnerable customers across the life cycle.
We are excited to announce we are working with Europa Factor SPA alongside our partner Qualco, supporting them through the rollout of our platform, enabling their customers to self-serve for loan management and collections activity to ensure they’re supported across the life cycle.
Debt collections is a complex and highly regulated industry, with different challenges in different regions.
By partnering with SaaS software companies that specialize in debt collections, debt collections companies can tap into the expertise of software companies that have a laser-like focus on one specific area, providing a product set that is always being updated and upgraded based on the agile nature and specific focus of the software partner.
This time, our Co-founder Martin O ‘Donnell, joined the team over at @Acquired on their newly launched podcast Beyond Now.
Acquired are a valued partner of DebtStream to support payments in the Collections space.
AI technology has the potential to revolutionise the collections industry by improving efficiency, accuracy, and effectiveness. However, the adoption of AI in collections activities is not without its challenges. Collections agencies must carefully consider the costs and potential risks associated with implementing AI technology, and must ensure that their collections agents are equipped with the skills and knowledge they need to work alongside AI-powered systems.
2023 is definitely a challenging year in collections, in which the successful businesses will be those that have clear collections strategies, embrace omni channel collections and comply fully with regulatory requirements
In partnership with the CSA, we hosted our Changes in Collections – The New Demographic webinar on Thursday, 23 Feb, 2023.
Where we discussed changes in Collections due to the current economic landscape, including the new demographic of people falling into arrears.
We hear more and more frequently that we want to encourage individuals of all ages to be more willing to open up and engage with appropriate audiences when facing financial difficulties – we are constantly looking at new and innovative ways in which we can facilitate opening the dialogue, through multiple channels, devices and platforms.
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Collections, Made Digital
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Collections, Made Digital
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