CSA Webinar: Will technology have replaced people in collections within 5 years

In case you missed our recent webinar in partnership with the CSA,” Will technology have replaced people in collections within 5 years”, on Wednesday 8th November 2023, you can check out the discussions we had on the day below.

 

The collections technology landscape has changed dramatically over the last decade, shifting from a focus on telephone calls to now a blended environment with channels such as digital self-service complimenting the traditional channels.  

 

Technology is evolving at pace and is going to continue to change the face of collections.  In our recent webinar the speakers discussed what technology innovation is coming that could change the face of collections over the next five years, and ask will people still be involved as collections agents, or will a combination of digital and AI have taken over?

 

Our panel of experts for the discussion were:

 

1) Julian WinfieldManaging Director at Advantis Credit

 

2) Richard FentonHead of Digital Development at Zinc Group,

 

3) Gareth Bailey,  CEO at DebtStream

 

The panel were joined by our host, Nick Georgiades, Strategic Advisor at DebtStream

Check out the webinar below:

Our speakers

Check out our speakers from the ‘Will technology have replaced people in collections within 5 years’ below.

 

CEO / Co-founder

Head of Digital Development 

Our host

Under the guidance of our host, Nick Georgiades, Strategic Advisor.

 

Interested to know more?

Please get in touch if there is anything discussed by the speakers you want to explore further.  If you want to find out more about our products and how best we can help you, request a demo or check out the resources below:

 
Get further insights on our Resources page
To know more about our team – About Us 
Find out about our solutions here –  Our Products

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