In case you missed our recent webinar in partnership with the CSA,” Will technology have replaced people in collections within 5 years”, on Wednesday 8th November 2023, you can check out the discussions we had on the day below.
The collections technology landscape has changed dramatically over the last decade, shifting from a focus on telephone calls to now a blended environment with channels such as digital self-service complimenting the traditional channels.
Technology is evolving at pace and is going to continue to change the face of collections. In our recent webinar the speakers discussed what technology innovation is coming that could change the face of collections over the next five years, and ask will people still be involved as collections agents, or will a combination of digital and AI have taken over?
Our panel of experts for the discussion were:
Check out our speakers from the ‘Will technology have replaced people in collections within 5 years’ below.
Please get in touch if there is anything discussed by the speakers you want to explore further. If you want to find out more about our products and how best we can help you, request a demo or check out the resources below:
This time, our Co-founder Martin O ‘Donnell is joined by, Nasdeep Purewal, an expert in Credit to discuss all things credit, collections and supporting vulnerable customers across the life cycle.
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