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We are excited to announce we are working with Europa Factor SPA alongside our partner Qualco, supporting them through the rollout of our platform, enabling their customers to self-serve for loan management and collections activity to ensure they’re supported across the life cycle.
Debt collections is a complex and highly regulated industry, with different challenges in different regions.
By partnering with SaaS software companies that specialize in debt collections, debt collections companies can tap into the expertise of software companies that have a laser-like focus on one specific area, providing a product set that is always being updated and upgraded based on the agile nature and specific focus of the software partner.
AI technology has the potential to revolutionise the collections industry by improving efficiency, accuracy, and effectiveness. However, the adoption of AI in collections activities is not without its challenges. Collections agencies must carefully consider the costs and potential risks associated with implementing AI technology, and must ensure that their collections agents are equipped with the skills and knowledge they need to work alongside AI-powered systems.
2023 is definitely a challenging year in collections, in which the successful businesses will be those that have clear collections strategies, embrace omni channel collections and comply fully with regulatory requirements
We hear more and more frequently that we want to encourage individuals of all ages to be more willing to open up and engage with appropriate audiences when facing financial difficulties – we are constantly looking at new and innovative ways in which we can facilitate opening the dialogue, through multiple channels, devices and platforms.
Utility companies are first in line for bad publicity these days. High prices, complaints, long wait times to speak with them and large profits have all combined to create a feeding frenzy for the media.
I have had the pleasure of working with and knowing a great number of people across the Water and Energy industries and they are some of the most caring, customer centred, passionate and motivated people.
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Collections, Made Digital
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Collections, Made Digital
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