Wright Hassall a Solicitors firm that offers collections and recoveries services across various sectors including lenders and utilities businesses has selected DebtStream to power their digital collections capability giving customers end to end self-service options.
Wright Hassall’s debt collection operation was keen to enhance their digital self-service capability. Working closely with the Wright Hassall team, DebtStream provided the platform to deliver tailored and personalised journeys for their customers through its digital collections solution. The platform provides increased levels of customer engagement whilst also helping to create operational efficiencies. Wright Hassall can now replicate their business strategies and controls seamlessly within the DebtStream digital product which means they can deliver a truly synchronised customer-experience.
“ Providing the customer with a positive digital journey and enhancing our reach were vital components to this project. After a wide review of the market, we were delighted to partner with DebtStream. Gareth and the team have developed a very flexible and impressive product that allows customers to fully manage their account online. This is all done with individual client level strategies which allow for complete control by us which maximise opportunity. We are delighted with the results so far and already have plans to further evolve our digital capability with DebtStream, which is very exciting. ”
“ Wright Hassall are a forward thinking business, with a strong brand and reputation in the industry. We are delighted they have chosen us to provide their digital collections capability, and it has been great working with their team to implement our solution.”
On Episode 11 of our Unwrapped series Martin O’Donnell caught up with AJ Davison from Acquired.com.
Focussing on the power of payments in improving the customer experience within collections, and touching on AI including Apple Intelligence.
On Episode 10 of our Unwrapped series Martin O’Donnell caught up with AJ Davison and George Boot from Acquired.com for a joint Podcast.
Over the last year, DebtStream and Acquired.com have formed a strong innovative partnership that continues to grow!
DebtStream and TCN are delighted to announce their new partnership, set to transform the contact centre experiences for collections operations. The partnership aims to elevates both agent and customer experiences through enabling businesses across call centre technology, through to customer self-service.
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Collections, Made Digital
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Collections, Made Digital
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