In case you missed our recent webinar in partnership with the CSA,” Will technology have replaced people in collections within 5 years”, on Wednesday 8th November 2023, you can check out the discussions we had on the day below.
The collections technology landscape has changed dramatically over the last decade, shifting from a focus on telephone calls to now a blended environment with channels such as digital self-service complimenting the traditional channels.
Technology is evolving at pace and is going to continue to change the face of collections. In our recent webinar the speakers discussed what technology innovation is coming that could change the face of collections over the next five years, and ask will people still be involved as collections agents, or will a combination of digital and AI have taken over?
Our panel of experts for the discussion were:
1) Julian Winfield, Managing Director at Advantis Credit,
2) Richard Fenton, Head of Digital Development at Zinc Group,
3) Gareth Bailey, CEO at DebtStream
The panel were joined by our host, Nick Georgiades, Strategic Advisor at DebtStream.
Check out our speakers from the ‘Will technology have replaced people in collections within 5 years’ below.
Please get in touch if there is anything discussed by the speakers you want to explore further. If you want to find out more about our products and how best we can help you, request a demo or check out the resources below:
On Episode 11 of our Unwrapped series Martin O’Donnell caught up with AJ Davison from Acquired.com.
Focussing on the power of payments in improving the customer experience within collections, and touching on AI including Apple Intelligence.
On Episode 10 of our Unwrapped series Martin O’Donnell caught up with AJ Davison and George Boot from Acquired.com for a joint Podcast.
Over the last year, DebtStream and Acquired.com have formed a strong innovative partnership that continues to grow!
DebtStream and TCN are delighted to announce their new partnership, set to transform the contact centre experiences for collections operations. The partnership aims to elevates both agent and customer experiences through enabling businesses across call centre technology, through to customer self-service.
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Collections, Made Digital
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Collections, Made Digital
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