DebtStream and TCN are delighted to announce their new partnership, set to transform the contact centre experiences for collections operations. The partnership aims to elevates both agent and customer experiences through enabling businesses across call centre technology, through to customer self-service.
Designed to help people in arrears from early to later stage debt, DebtStream is a digital collections platform with comprehensive self-service capabilities enabling customers who have fallen behind on their bills to take control. TCN is a trusted provider of call centre software, powering thousands of businesses to enable customer communication whilst improving operational efficiency in the collections and recoveries sector.
DebtStream’s partnership with TCN creates a complete solution for businesses in the collections and recoveries sector. The TCN platform supports billions of interactions for collections operations each year, and is highly scalable to meet the needs of any business from a start-up operation to a business supporting millions of customers. Together we can enable contact centres to have comprehensive capability from call centre solutions such as dialling, workforce engagement through to digital engagement including outbound communications and providing personalised digital self-service experiences.
“ More than 80 percent of TCN’s work in the UK as technology partners is consultancy. At TCN, we provide you with the tools, and you can do the configuration work, or we can do it for you. When you have a client coming on board and need assistance with explaining the technology you’re using and its benefits to your client, you can ask us for answers as your tech provider. We are always happy to help and can answer all questions about the technology, its features, benefits to your clients and integrations. This partnership, together with DebtStream, means our platforms offer a seamless end-to-end collections journey. It’s about collections made simple and digital.”
“ This partnership marks an exceptionally exciting collaboration for DebtStream. TCN is a hugely trusted and respected provider of call centre software for the collections and recoveries market. By merging our services we can deliver a complete end to end solution for our clients, whilst enabling better experiences and outcomes for customers.”
In our recent webinar with the CSA two of our Co-Founders Gareth Bailey and Martin O’Donnell talked about the background of DebtStream, why we exist and the current landscape in Collections.
On Episode 11 of our Unwrapped series Martin O’Donnell caught up with AJ Davison from Acquired.com.
Focussing on the power of payments in improving the customer experience within collections, and touching on AI including Apple Intelligence.
On Episode 10 of our Unwrapped series Martin O’Donnell caught up with AJ Davison and George Boot from Acquired.com for a joint Podcast.
Over the last year, DebtStream and Acquired.com have formed a strong innovative partnership that continues to grow!
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Collections, Made Digital
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Collections, Made Digital
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