With the rise of targeted, personalised digital advertising in the retail sector it is a wonder that the collections industry has been so slow off the mark.

The seismic shift of consumer behaviour has seen the major banks and retail outfits shrinking their traditional high street presence to online interactive engagements with the likes of Halifax banking group seeing high street banks close down at an alarming rate.

Digital can help you reduce your headcount and cost of operation but digital also allows you, as the lender or servicer, the time and resource to concentrate on the people who don’t or can’t use digital services.