We are excited to announce we are working with the Zinc Group who has selected DebtStream to power their digital collections capability, enabling customers to service their accounts through end-to-end self-service options.
Zinc is a Credit Management company that offers collections and recoveries services across various sectors including banks, consumer lenders and utilities businesses, directly under the Zinc brand or as a white label service under the client’s brand.
We are delighted to be supporting them as they evolve their digital collections capability powered by the DebtStream platform, enabling Zinc to offer personalised self-service journeys across the Collections & Recoveries lifecycle, empowering customers to take total control of their account, all at their fingertips.
The platform went live earlier in the year seeing some amazing results in terms of customer engagement and self-service adoption, and we’ve worked closely with the team to embed additional features from our product roadmap to support their customers and clients.
“ We took the decision to partner with DebtStream having reviewed various potential solutions within the sector, because we felt the robust nature and flexibility of their platform offered our customers the best possible solution and experience, since our go live, we have seen a tremendous uptake with very positive results for both customers and clients alike. ”
“ Zinc Group are a leader in the Credit Management space with a forward thinking approach, along with a strong reputation in the industry for putting customers at the heart of everything they do. We are excited they have chosen us to power their digital collections capability, and it has been great working closely with their team during the rollout of our platform, seeing the amazing results and impact it has had on their business.”
On Episode 11 of our Unwrapped series Martin O’Donnell caught up with AJ Davison from Acquired.com.
Focussing on the power of payments in improving the customer experience within collections, and touching on AI including Apple Intelligence.
On Episode 10 of our Unwrapped series Martin O’Donnell caught up with AJ Davison and George Boot from Acquired.com for a joint Podcast.
Over the last year, DebtStream and Acquired.com have formed a strong innovative partnership that continues to grow!
DebtStream and TCN are delighted to announce their new partnership, set to transform the contact centre experiences for collections operations. The partnership aims to elevates both agent and customer experiences through enabling businesses across call centre technology, through to customer self-service.
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Collections, Made Digital
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Collections, Made Digital
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